Support, Repair & Returns, Warranty
Technical Support:
Technical assistance is available Monday through Friday 8:00AM to 4:00PM (Central Standard Time) from our knowledgeable technicians. Call us when you need information about a product’s operation or specification.
Toll Free: 800-424-5651 Tel: 214-631-2490 or info@texaselectronics.com
Repair & Returns:
Texas Electronics maintains an in-house repair and calibration facility. Our technicians and engineers have extensive experience in evaluating and/or troubleshooting. Our technicians will be able to troubleshoot your equipment and provide recommendations on replacement equipment, if necessary. Our facility is equipped with computerized calibrating for running diagnostic and testing.
For repairs please contact us for an RMA number. Once you obtain an RMA number, ship the equipment to our factory at the address listed below, clearly indicating the RMA number on the shipping papers and package. Transportation charges to return the equipment are paid by the customer unless under warranty.
Texas Electronics, Inc.
4230 Shilling Way
Dallas, TX 75237
For calibrations please contact Customer Support at: Toll Free: 800-424-5651 Tel: 214-631-2490 or info@texaselectronics.com
Refunds:
Texas Electronics will accept return of unused and unmodified standard goods within 30 days of delivery and refund the price paid less a thirty percent (30%) restocking charge. All products returned for credit must be unused and returned in their original packaging and include all accessories. All returns are subject to a restocking fee.
Out of Country Orders:
Please note custom charges are not included in shipping costs. These cost are to be paid by the purchaser. This change goes in to effect 7/9/2019.
Warranty:
Texas Electronics, Inc. (hereafter TEI) warrants the equipment manufactured by it to be free from defects in material and workmanship. Upon return, transportation charges prepaid to TEI, within three (3) years of original shipment of sensors and one (1) year of original shipment of electronics, recorders and indicators, TEI will repair or replace, at its option, any equipment which it determines to contain defective material or workmanship, and will return said equipment to purchaser, F.O.B., TEI. Texas Electronics shall not be obligated however to repair or replace equipment which has been repaired by others, abused, improperly installed, altered or otherwise misused or damaged in any way. TEI will not be responsible for any dismantling, re-assembly, or reinstallation charges. This warranty is in lieu of all other warranties, expressed or implied. TEI shall not be liable for any special, indirect, incidental or consequential damages claimed in connection with any rescission of this agreement by purchaser.
For warranty status please contact Customer Support at: Toll Free: 800-424-5651 Tel: 214-631-2490 or info@texaselectronics.com